24-hour emergency callout · Carrow County
Ridgeline Plumbing & Heating
We fix burst pipes, dead boilers, frozen lines and well pumps, anywhere in Carrow County and up the ridge roads. We answer at 2 am. The phone rings in Dale's kitchen, not in a call center.
- Callout radius
- 35 miles
- Typical arrival, night
- 38 minutes
- On the tools since
- 2004
What we turn out for at night
- No heat, no hot water
- Burst or split pipe
- Sewage backing up
- Dead well pump
- Boiler lockout, oil run-out
- Frozen supply line
If something can safely wait until morning, we'll say so on the phone and book you first thing. The call costs nothing, and nobody here will talk you into a midnight rate you don't need.
Work & Callout Rates
Flat callout, then hourly. We tell you the number on the phone before the truck moves, and it does not change when we get there. Parts at cost plus 15%.
- Emergency callout24 hr $145 + $110/hr Nights, weekends, holidays. Flat fee covers the drive and first 30 minutes on site. Burst mains and no-heat calls jump the line.
- Scheduled callout $85 + $85/hr Weekdays 7:00 am–5:00 pm. First hour of labor included in the callout.
- Burst pipe repair from $180 Cut out, repair, pressure test. Copper, PEX or galvanized.
- Frozen line thaw & lag from $210 Thawed, checked for splits, then insulated so it doesn't happen again in February.
- Boiler service & safety check $165 Oil or propane. Combustion test, nozzle, filter, written report for your insurer.
- Water heater, 40 gal, supplied & fitted $1,450 Old unit hauled away. Same-day if we have your size on the truck.
- Well pump pull & replace from $890 Submersible or jet. Includes pressure tank check and new well cap seal.
- Drain jetting, to 100 ft $340 Roots, grease, septic runs. Camera down the line afterward at no charge.
- Bathroom rough-in, per fixture from $520 New builds and gut jobs. We quote after a site visit, never over the phone.
No charge for advice on the phone. If we can talk you through shutting a valve at midnight and save you a callout, that's a better night for both of us.
Where We Cover
Thirty-five miles out from the yard at Marston Falls. Dirt roads and seasonal roads included, and the truck has chains from November.
- Marston Falls0 mi
- Ellery6 mi
- Cold Brook9 mi
- Hanley Ridge13 mi
- Sawyer Hollow17 mi
- Tuppers Landing21 mi
- Danby Mills24 mi
- West Fork28 mi
- Grayling31 mi
- Pine Bend35 mi
Night rate, same radius. We don't charge extra for the far end of the county. Pine Bend at 3 am costs what Ellery at 3 am costs.
Camp and cabin work. Seasonal shut-offs and spring re-pressurizing booked from September. Keys held in the safe at the yard for twenty-odd properties.
Section 03
Hours
| Day | Scheduled work |
|---|---|
| Monday | 7:00 am – 5:00 pm |
| Tuesday | 7:00 am – 5:00 pm |
| Wednesday | 7:00 am – 5:00 pm |
| Thursday | 7:00 am – 5:00 pm |
| Friday | 7:00 am – 4:00 pm |
| Saturday | 8:00 am – 1:00 pm |
| Sunday | Emergency only |
Emergencies, any hourThe line above is answered every night of the year, Christmas included. Dale takes the phone to bed. If it rings, someone is already putting boots on.
Section 04
The Yard
44 Ledgeback Road, Unit BMarston Falls, ME 04999
Behind the feed store, second gate past the grain silo. Look for the blue one-ton pickup and the stack of copper. The yard is gravel, so park anywhere.
It's a parts counter and a workshop, not a showroom. Walk in for fittings, valves and advice weekdays until 5:00 pm.
Call and we will talk you inWater where it shouldn't be?
Shut the main off first, then call. We'll stay on the line while you find the valve.