Version of 2 September 2026

Terms of service

These are the terms of the ProWebLocal subscription, written the way we would explain them on the phone. If anything is unclear, ask before you subscribe and we will answer.

1. Who you are dealing with

ProWebLocal is the trading name of Alexandru Mahmoud EI, a sole proprietorship registered in France under SIRET 99004793800016, at 67 rue Alsace-Lorraine, 44110 Châteaubriant, France. Email [email protected], phone +33 7 65 56 75 13.

ProWebLocal builds and runs your site. Payment goes through Stripe, which acts as merchant of record: Stripe charges your card, collects and remits VAT, handles payment disputes and issues the invoice. Stripe's terms for buyers apply to the payment; these terms apply to the service.

2. Who the service is for

The subscription is sold to businesses for their trade. By subscribing you confirm you are buying for your business. If you are nonetheless a consumer under the law of the country where you live, that law's mandatory protections apply to you and nothing here reduces them.

3. What the subscription includes

A complete website, its hosting, its web address, and changes to its content for as long as the subscription runs. There is no setup fee.

Before you pay anything, we build a free mockup from what you send us. It comes within a week, usually much sooner. You pay only if you like it and want it published. The subscription starts, and the site goes live, on the day of your first payment.

Once the site is live, send changes by email, text message or WhatsApp: new prices, new hours, a photo of the new menu, a holiday closure. Changes to the content of your site are included, as often as you need them. They are published usually the same day, one week at the outside. A new section or a different kind of site is a separate conversation, and we talk it through before any work starts.

The site is delivered as a published website at your web address. It works in any current browser on a phone or a computer; nothing has to be installed. We keep it working as browsers change, and any update to the site is included in the fee.

4. Price

For subscriptions started on or before 30 September 2026, the price is €25 a month or €250 a year. That price is kept for 12 months on the monthly plan and for 24 months on the yearly plan, counted from your first payment. After that period the planned price applies: €50 a month or €500 a year. Prices are final, tax included; the VAT that applies is shown on the invoice. There are no other charges.

5. Payment and renewal

The subscription renews automatically: every month on the monthly plan, every year on the yearly plan, charged to the card you gave Stripe, until you cancel. The checkout page shows the price, the total, the renewal frequency and how to cancel before you pay; you can correct anything before you confirm, and the button you press says that the order carries an obligation to pay. Stripe emails you an invoice for every charge, and we email you these terms with the confirmation. On the yearly plan we email you before each renewal saying what renews, how much it costs and how to cancel.

If the standard price changes while you are subscribed, we tell you by email at least 30 days before it applies to you. You can cancel before it does.

6. Cancelling

You can cancel at any time, without giving a reason. Cancel online from the Stripe customer portal (the link is in every invoice email, and we send it on request) or by email to [email protected]. Cancelling is free and takes no more steps than subscribing did.

When you cancel, the site stays online until the end of the period you have already paid for, then it is taken down. Periods already started are not refunded, except under section 7. If a payment simply fails, the same thing happens: the site stays up until the end of the paid period, then comes down, and there is nothing further to pay.

7. Right of withdrawal, fourteen days

You have fourteen days from the day of your first payment to withdraw from the contract without giving a reason. Tell us clearly, by email to [email protected] or by post to the address in section 1; you can use the model form below but you do not have to. We refund everything you have paid, by the same payment method, within fourteen days of receiving your decision, and the site comes down. Even if the site went live during those days at your request, you owe nothing for the time it was up.

The law gives this right to consumers. We give it to every customer by contract, whatever your trade or size.

8. Who owns what

The site itself, meaning its design, code and files, belongs to ProWebLocal, and your subscription is a licence to have it published under your web address for as long as the subscription runs.

Your web address is yours. We register it and manage it on your behalf while the subscription runs, and we use it only for your site. When the subscription ends, for any reason, we transfer it at no charge to a registrar account you name. Tell us within 30 days of the last paid day where to send it. If we hear nothing, we let the registration lapse at the end of its current term and it becomes freely available again; we do not keep it, renew it for ourselves, park it or sell it.

Everything you give us stays yours: your text, your photos, your menus and prices, your logo, your business name. We use it only to build and run your site, and we delete our copies on request after the subscription ends.

9. What we ask of you

That the material you send us is yours to use, or that you have permission to use it, and that nothing you ask us to publish is unlawful or infringes someone else's rights. If a claim arrives because of material you supplied, you handle it. We may take down specific content that is unlawful, and we tell you when we do.

10. Availability and conformity

Your site runs on established cloud infrastructure. No one can promise a site is never unreachable and we do not. If your site goes down, restoring it is our responsibility and our first priority, at no cost to you. If the site does not match what these terms describe, tell us and we put it right; a consumer also has the legal guarantee of conformity for digital services.

11. If we end the contract

We may end the subscription on 30 days' notice by email. If we do, we refund the unused part of the period you have paid for, and section 8 applies to your web address and your material. We may suspend the site sooner, after warning you by email, if a payment has failed and not been fixed within 14 days, or if the site is being used for something unlawful.

12. Liability

We are liable for the service we deliver. Towards a business customer, our total liability under this contract, whatever the cause, is capped at the fees paid in the twelve months before the event, and we are not liable for loss of profit, loss of business or indirect loss. Neither of us is liable for a failure caused by an event outside our reasonable control. Nothing here limits liability for death, personal injury, fraud, or anything else the applicable law does not allow to be limited.

13. Changes to these terms

If we change these terms, we email you the new version at least 30 days before it applies to you. If you do not accept it, cancel before that date under section 6. The version that governs your subscription is the one published at the address where you subscribed, in the currency you were charged.

14. Complaints, governing law and disputes

If something goes wrong, write to [email protected]; we answer within ten working days and almost everything is settled that way. These terms are governed by French law. For a business customer the courts of Nantes, France have jurisdiction, with one exception that runs both ways: either of us may bring a claim in the small claims court where the other is established. A consumer keeps the protection of the mandatory rules of the country where they live and may bring or face a claim in the courts of that country. There is no arbitration clause.

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